7 Minutes of reading
The challenges faced by training providers and how to overcome them
In recent years, requirements of training providers have shifted with many factors impacting when, where and how training delivery can be enhanced. With changing priorities and a more diverse workforce than ever before, how can providers ensure everyone is supported?
As a huge number of roles have become more flexible as a result of the pandemic, this has resulted in a wider pool of talent with improved access to jobs. When people can work remotely, or in a hybrid environment, often with more flexible hours, this naturally widens the target audience and results in a more diverse workforce, which can only be a good thing.
However, with new working environments comes new ways employees need to be supported. Training processes and platforms have become outdated, no longer delivering on the range of requirements. In this piece, we’ll explore the challenges providers face in adapting training, and how to best manage them.
Blended learning is the new normal
Following the challenges of Covid-19 and the shift to remote work, class-based learning is no longer the norm. Often employees have more control over their working schedule, or perhaps work in different time zones, so fully in-person training no longer holds up to requirements. Digital delivery is now a key part of all successful training providers, with the most impressive being those that can be agile in line with requirements. There is no one-size-fits-all model for employee training and development, so having platforms and processes that can adjust to the team and individual needs is crucial.
Rise Up’s versatile blended learning platform makes it easy to plan, manage and combine face-to-face, virtual training and digital learning assets for a hybrid and agile workforce. In helping the French Institute of Insurance Training (IFPASS) with their transition to a blended learning solution, it was important for Rise Up to be able to deliver a bespoke service for each client.
With over 6,000 learners per year, a priority for IFPASS was having an option that was tailored but deliverable at scale. The Rise Up solution delivered on this front, with a personalised platform for each client that offered an intuitive and user-friendly experience.
Digital learning shouldn’t require a compromise in quality
For training providers, it is important to maintain robust online teaching processes and enable trainers to provide a well-designed remote course with a clear structure. High-quality training will always result in better-prepared employees, which saves time and money in the long run but also engages the workforce with their development. If employees see that L&D leaders are invested in the quality of their training, it encourages them to engage more with their work and improves the employee experience. This in turn results in higher levels of staff retention and staff who are invested in business growth and success.
High-quality digital learning can provide a richer learning experience, even with less face-to-face interaction. FAC+ is a training centre that provides courses in IT, office automation, multimedia, management and foreign languages. When they approached Rise Up, their main challenge was delivering a marketable training product, a solution that had clear value as a blended option. They needed high-quality teaching that had a real demonstrable impact, rather than an ‘easy to manage’ option.
The solution from Rise Up was blended learning courses that alternated between e-learning sessions and face-to-face classes, with individual follow-ups with a tutor throughout the course. This interaction added a huge amount of value to the digital delivery, with an added level of interactivity and feedback, putting the learner at the heart of their own development.
Rise Up delivers a dynamic and impactful learning experience through an all-in-one training solution. With the integration of productivity tools, external SaaS solutions, and business communication platforms such as Microsoft Teams, Rise Up makes training a part of each employee’s daily working life, normalising learning and development as part of the role. This gives an employee another reason to invest in the quality of their work as they feel supported and motivated to achieve building on solid foundations.
Tracking and reporting on progress is key to measuring impact
Being able to keep track of learners’ progress via learning analytics is invaluable for training providers to identify learning patterns, develop more impactful training programmes and measure the success of learning and development. Analytics allow organisations to develop a predictive analysis that will help them improve their training delivery and stay agile.
Recording and managing data is crucial in driving real change whilst aligning any learning and development objectives with key business metrics. Rise Up’s Data Lab, powered by Quicksite, provides the necessary and custom reporting capability that can be easily aligned with business goals. With Data Lab, you can see statistics of all learners and courses created on your platform, and track goals, courses and certificates all in one place.
At FAC+, building on employees' skills was an important requirement, so being able to track and report on skills and progress was key to measuring the impact of training. They needed employees to maintain skills after certification and offer additional post-certification workshops, for example, to refresh IT or language skills.
Therefore, Rise Up offered a solution that would allow full access to the platform for one year after the training course. Rise Up also developed ‘participative learning’ as part of the blended learning solution, which created an assignment of a tutor to each learner supporting direct interaction between the learner and the tutor, as well as an LMS community page emphasising the benefits for peer learning and communication.
Staying on top of compliance in an ever-changing world
One of the biggest challenges facing businesses is how to deliver high-quality learning that complies with a wide range of requirements, including funding, GDPR rules, or accreditation requirements. As compliance will vary by industry and be constantly updated, businesses must have solutions that can keep up with these changes and seamlessly integrate updates into training to always stay ahead of the curve.
Rise Up’s platform tracks and reports on all aspects of delivery, making compliance simple. FAC+ required a catalogue of courses that could be listed on France’s national training register, eligible for the state-run CPD funding programme which meant ensuring all programmes were compliant to allow for them to succeed as a marketable product supporting a lucrative business model. As a result of being able to maintain compliance, the FAC+ were able to access a greater market and increase sales by 2.5x.
For IFPASS, Rise Up’s solution was able to integrate a user-friendly platform that helped the training provider comply with training-related and insurance-related regulations, meaning they could stay ahead of the competition and feel safe and secure in their programme offering.
The next generation of training providers see a challenge as an opportunity
With many changes affecting training providers, including the very basic parameters of delivery, it is easy to feel like the challenge is greater than the reward. However, with the technology and solution that make its LMS agile and adaptable, Rise Up can solve the problems of today, as well as the future.
With every adjustment an organisation makes to invest in the learning and development of its workforce, it is an investment in the future success of the business.