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How to improve the learning experience of your employees on an LMS

Nov 3, 2020 5:22:50 PM

Learner engagement in e-learning is THE subject that everyone wants to master and improve. Why is it important? Because a learner who does not want to follow his training, whether he is an employee or a student, is a learner who is at great risk of not receiving all the benefits of the training in question. Thus, the motivational factor is the basis of commitment, but levers to be activated on the quality of the learner's experience on his LMS can make the difference.


Today, we're decrypting three of them for you. Would you like to find out more about them? Don't hesitate to download our white paper "E-learning: How to arouse the interest of your learners on a daily basis".

LMS and LXP serving the learner experience

Diversify the media: blended learning, between framework and freedom


You've understood it... Digital is a medium you can hardly do without (and that's a good thing!). It would be (logically) tempting to digitize 100% of professional training. Error! To make a training course only accessible on the digital, is like shooting a bullet in the foot. At first glance, you might think that the learners will be delighted and motivated, but in fact... It's a bit more complicated than that.

Two things.

The huge impact of data on vocational training


you said full DIGITAL?

First of all, digital alone is not enough to "train". Yes, on a computer, a tablet or a smartphone, you can learn things, do exercises... But is that enough to really acquire a solid skill? Well, not really. In fact, the digital will rather play the role of informer, ideal to introduce a subject for example, to revise concepts or to conclude.

However, the "training" action as such can only take place if a social context is also applied. By social context, we mean situations and applications, confrontations with peers... Having said that, the interactive aspect that is important to us here can take place on the e-learning platform: the virtual classroom, which allows work in sub-groups as in a classic classroom while having a chat room at hand, its whiteboard that allows a virtual and playful brainstorm, or a Wooclap that acts as a mood board at the beginning of the virtual classroom are experiences with a high social value.

Finally, the functionalities of an LMS and its derivative products allow for an enhanced training experience when compared to a traditional classroom course.


Is the use of face-to-face meetings still relevant?

It is strongly recommended to keep part of the training in a face-to-face format. In this way, the training can be much more concretely anchored. You are not obliged to plan long face-to-face sessions, but you can, for example, plan regular points at key stages of the training to answer any questions the learners may have.

This attendance management will be facilitated by an LMS which will be in charge of invitations to sessions, the centralization of related information (place, date, introduction to the session), electronic signature in class to avoid loose sheets, certificates of attendance, etc. You will then be able to focus on the content of your class rather than its logistical and administrative organization for the benefit of the learning experience.

After the face-to-face application exercises, let the learners think about it and provide feedback and exchange with each other on your platform's forum! This is where the LMS becomes a space of engagement for the learner, which he appropriates and on which he expresses himself. Welcome to the LXP era!

Still in terms of the learner experience, digital training allows a certain freedom. And when it is followed on mobile devices, autonomy is almost total. The freedom to train where and when you want is really appreciated by learners. However, having a framework and structure is necessary.


Tutoring for learner engagement


As we said earlier, while autonomy and freedom are highly valued in a training context, it is nevertheless necessary to frame the training. Make no mistake, this is precisely what the learners themselves perceive very well, since it is estimated, for example, that tutoring makes the training twice as effective! Among other things, the participation rate increases very significantly when a tutor is present. 

But by the way, tutoring... what is it? Tutoring is generally defined as "an act of learning or supervision of a pupil or disciple". In fact, the tutor acts as a referent, accompanying the learner throughout his or her training course. This relationship is based on trust and horizontality: the objective for the tutor is not to have power and ascendancy, simply to follow the learner and be able to answer his questions when needed. Of course, the tutor can accompany in person but also digitally! 

For example, the setting up of instant discussions or messaging systems largely favours "one-to-one" exchanges, while messages and topics of conversation by forum aim more at creating a community and answering common questions from learners. The idea is to be able to maintain a relationship, whatever the media used to learn. In this way, the learner is not left to himself since he knows that someone is willing to help him. The commitment is therefore greatly increased and learners avoid dropping out of their training, as is often the case when training is done at a distance. 


Contents, please!


Finally, the third lever that we wish to mention - and not the least! - concerns the importance of content in engaging learners. Imagine a 45-minute training session on an LMS platform with only text. Boring, isn't it? After the first 10 minutes, chances are that your learners are already "disengaged". In our first part, we have already mentioned the importance of mixing face-to-face and digital. But it is important to diversify the content itself as much as possible in order to continually capture the learners. 

First of all, ask yourself the right questions: 

  • What media can I use? 
  • What tools do I have at my disposal? 
  • Which media for which content? 

There are a number of tools at your disposal that allow you to create interactive content very simply and free of charge: videos, animated images, computer graphics. The authoring tools integrated into LMSs are increasingly powerful and allow you to easily create rich and diversified courses in their format. Don't forget that a successful training course is successful for your learners but also for you! The resulting increase in skills will benefit your company. 

You now have 3 keys to improving the user experience on your Learning Experience Platform and, you'll see, your learners' commitment will be there! 

The huge impact of data on vocational training